FAQ

 

Are your sweets vegetarian/vegan?

ABSOLUTELY! Our sweets are 100% vegetarian and vegan. All of our sweets are free from gelatine, honey, cochineal, milk, animal derived E numbers or colours, eggs and beeswax.


Are your sweets gluten free?

Some of our sweets are gluten free. You can download an ingredients list here. Please contact us if you would like us to make a box free from gluten. The order may take longer than usual as it will have to be custom made. We also cannot assure that the factories the sweets are made in do not handle gluten ingredients.


Are you plastic free?

We are passionate about being as sustainable as we can get. Our packaging is 100% recyclable! We also use sustainable soy ink for printing and use schemes that plant trees across the World. Some individual sweets however may be wrapped in plastic. We are committed to finding more unwrapped sweets and hope to be 100% plastic free in the future.


What are my shipping options?

We ship all 1kg boxes through Royal Mail and DPD when you order more than one box.


How can I pay?

We accept all major credit/debit cards (Visa, Mastercard, American Express), ApplePay, and PayPal.


Do you issue refunds?

We can only issue refunds if a box is broken or missing. We are not able to refund boxes that are not to individual preferences. If you wish to raise a refund request, please notify us in writing at hello@consciouscandy.co.uk. We may require photos if the box is damaged. You must notify us within 7 days of receiving your box to be eligible for a refund.


How long does shipping take?

If you order a 1kg box your order will be sent with Royal Mail 2nd class, you can expect for your box to arrive within 2-5 working days.

If you order more than one box your order will be shipped with DPD and you can expect your boxes to arrive within 2-3 working days.


How much does shipping cost?

1kg boxes can be sent via Royal Mail 1st class £3.99 or 2nd class £2.99. Two or more 1kg boxes will be sent via DPD starting from £4.99. If you wish to order more than the maximum of 15 please get in contact with us.


How long do the boxes keep for?

You will find an expiry date inside the box, however, we recommend eating the sweets within 4 weeks of purchase for maximum freshness and taste.


Are your sweets nut free?

Most of our sweets are nut free. You can download an ingredients list here. Please contact us if you would like us to make a box free from nuts. The order may take longer than usual as it will have to be custom made. We also cannot assure that the factories the sweets are made in do not handle nut ingredients.